Refund and Returns Policy

Due to the custom and perishable nature of our products, refunds are handled as follows:

Eligible Refunds

Refunds may be issued if:

• The order arrives damaged
  
• The wrong item is delivered
  
• The order is not delivered at all
  

Non-Refundable Items

• Customized or personalized floral arrangements
  
• Orders canceled after preparation has begun
  

Refund Process

• Requests must be submitted within 24 hours of delivery
  
• Supporting photos may be required
  
• Approved refunds will be processed to the original payment method within 7–14 business days
  

📧 info@shopthegesture.com